Foire aux questions (FAQ)
Thank you for your interest in our jewelry collection! To ensure a smooth shopping experience as you select your favorite pieces, we’ve compiled answers to the most frequently asked questions below. If you have additional inquiries, feel free to contact us via email at 18158517181@163.com — we will respond within 1-2 business days.
1. Product Material
Q: Are your jewelry materials safe? Will they cause allergies?
A: All our jewelry is made from materials that meet international safety standards (such as S925 silver, nickel-free alloy, natural freshwater pearls, and AAA-grade zircon). Each piece undergoes strict quality inspection before production to exclude harmful metal components. However, due to individual differences in skin type, if you have sensitive skin, we recommend testing the jewelry on a small area (e.g., behind the ear or inner wrist) before wearing it. If you experience any discomfort, please remove it immediately and contact us.
2. Sizing & Fit
Q: How do I confirm if the jewelry size is suitable for me? (e.g., ring size, necklace length)
A: The detailed size parameters of each jewelry piece (such as the inner diameter corresponding to ring sizes and necklace length including extender chain) are listed on the product detail page, along with a size measurement guide (e.g., you can determine your ring size using the "paper strip finger measurement method"). If you’re unsure about the size, you can take photos of your hand/neck for reference and send them to 18158517181@163.com — we will provide you with personalized size recommendations.
3. Customization Service
Q: Do you offer custom jewelry services? (e.g., engraving, gemstone replacement)
A: Currently, basic engraving service is available for selected jewelry items (such as silver necklaces and rings), with a limit of 2-8 characters (including letters, numbers, and simple symbols). The customization process takes 5-7 business days. For personalized needs like gemstone replacement or exclusive design, please contact us via email — we will provide a customization plan and quotation based on your requirements.
4. Shipping & Delivery
Q: How long does it take to ship an order? How are international orders delivered?
A: Non-custom jewelry items will be shipped within 7-15 business days after order placement. We do not offer shipping for domestic orders (within the seller’s home country). For international orders, we support delivery via DHL and FedEx. The delivery time varies by destination and ranges from 7-15 business days. Shipping fees are calculated automatically based on the order weight and destination, and you can view the specific cost in your shopping cart when placing the order.
5. After-Sales & Returns/Exchanges
Q: Can I return or exchange the jewelry if there is a quality issue or if the size is incorrect after receipt?
A: Within 7 days of receiving your order, you may return or exchange unused, undamaged jewelry in its original packaging (customized items are excluded). If there is a quality issue (such as tarnishing, loose gemstones, or craftsmanship defects), please take photos of the problem details and send them to us via email. We will provide a free return/exchange or repair service, and we will cover the round-trip shipping costs.
6. Care Instructions
Q: How to care for jewelry to extend its lifespan?
A: We recommend avoiding contact between the jewelry and chemicals such as sweat, perfume, and skincare products. When not in use, store the jewelry in an airtight jewelry box. Tarnished silver jewelry can be polished with the included silver polishing cloth, and pearl jewelry should be cleaned with a soft cloth. For detailed care methods, please refer to the product detail page or contact our customer service.